Feeling lost in the French healthcare system? You’re not alone — and we’re here to help.
Navigating healthcare in a new country can be overwhelming, especially when it’s in a language you’re still learning. At Hello Santé, we support English speakers living in France with clear, compassionate guidance — so you can focus on your health, not the paperwork.
We’ll help you:
✅ Register for French healthcare (CPAM, PUMA, Ameli) and understand what it all means
✅Understand your French medical paperwork clearly so you always know what they mean and what to do next.
✅ Make sense of your Carte Vitale, top-up insurance (mutuelle), and how reimbursements work
✅ Book appointments, fill out paperwork, and handle French medical admin with confidence
✅ Know what to do in a health emergency or when you need to visit the hospital
Whether you’re brand new to France or have been here for years, we’re here to make healthcare easier, friendlier, and far less stressful.
Helping You Navigate French Healthcare with Confidence
Friendly support for English speakers in France
Our 3 Most Popular Services
01
Carte Vitale Application Help
Applying for your Carte Vitale can feel overwhelming — but you don’t have to do it alone. We guide you step by step through the application process, helping you gather the right documents, fill out the forms correctly, and avoid common delays. Whether you’re applying through PUMA, CPAM, or as part of your move to France, we’ll make sure everything is clear and submitted properly. Our goal is to get you covered quickly and with confidence, so you can focus on your health — not the paperwork.
02
Appointment Booking & Language Support
Need help booking medical appointments or understanding what’s being said? We’re here for you. Whether it’s calling a clinic, navigating online booking systems, or preparing for your appointment, we make the process easier. We also provide clear explanations of medical terms, paperwork, and what to expect — so you feel informed and confident every step of the way, even if you’re not fluent in French.
03
Understanding French Paperwork
French medical paperwork can be confusing — but you don’t have to figure it out alone. Whether you’ve received documents from CPAM, Ameli, or your mutuelle, we’ll walk you through what everything means and what steps to take next. From filling out forms to knowing where to send them and what supporting documents you’ll need, we help you stay on track and avoid unnecessary delays or mistakes.
Why Choose Hello Santé?
At Hello Santé, we understand firsthand how confusing and frustrating the French healthcare system can feel — especially if you don’t speak the language or grew up in a different system. That’s why we’re here: to offer clear, compassionate, and practical support for English speakers navigating healthcare in France.
Lisa has spent the past 15 years living in rural France, running a business, raising a family, and becoming intimately familiar with the ins and outs of French paperwork — especially when it comes to the medical system. As a holistic practitioner and yoga teacher, she’s passionate about wellness and making sure people get the care they truly deserve.
Lois moved to France at 13 and went on to train and work as a nurse in the French healthcare system. With experience in dialysis and general nursing, she brings deep knowledge of how things work behind the scenes — and a heartfelt commitment to helping people feel cared for and confident in their health journey.
Together, we created Hello Santé to make the system feel more human. No jargon, no judgment — just real help, in plain English.
Phone Call & Appointment Support
Help making calls to doctors, clinics, labs, or CPAM offices
Medical Document Translation & Explanation
one-on-one service where we can clearly explain your French medical documents
Medical Paperwork & Reimbursement Help
Support understanding and submitting all of your medical forms & Paperwork.
Carte Vitale & CPAM Setup Support
Help with registering , understanding the paperwork, and step-by-step guidance
Start navigating French healthcare with confidence.
Because Getting Medical Help in France Shouldn’t Be Stressful
Our Testimonials
What Our Customers Says About Our Services
Dalmar Johnson
Richard M. Blalock
