About Hello Santé
Support Navigating the French Healthcare System
Moving to France can be exciting—but understanding the French healthcare system can feel overwhelming, especially when everything is in French.
Hello Santé exists to make the process simpler.
We provide clear, practical support for English speakers navigating healthcare in France, helping you understand the administrative steps involved in accessing medical care, registering with the system, and managing health-related paperwork.
Whether you are newly arrived in France or have lived here for years but still feel unsure about the healthcare system, we help make the process clearer and less stressful.
Lisa Bentley
Your Admin Guide
What You Can Expect From Hello Santé
Support, guidance and clarity — never medical advice.
At Hello Santé, our role is to help you understand and navigate the French healthcare system without the stress and confusion that bureaucracy can bring.
We provide practical help with healthcare administration so you can focus on your wellbeing.
What Hello Santé Does Not Do
Transparency is important to us.
To ensure clear boundaries and responsible support:
• We do not provide medical advice or diagnosis
• We do not recommend treatments or medical decisions
• We do not choose healthcare providers for you
• We do not act as translators during medical consultations
Instead, we help you prepare for appointments, understand documentation, and follow up confidently afterwards.
Our role is administrative guidance and support.
We can help you with:
• Registering with the French healthcare system (CPAM, Ameli, PUMA)
• Applying for your Carte Vitale
• Understanding French medical paperwork and official letters
• Booking appointments with doctors, specialists, hospitals or clinics
• Understanding reimbursements and mutuelle insurance
• Navigating services like mental health support, maternity care and medical transport
Most importantly, we offer calm, friendly guidance — explaining things step by step and at your pace.
Think of us as your healthcare satnav: we don’t drive the car, but we help you find the best route.
Supportive
Clear
Practical
Reliable
Empowering
Friendly
Compassionate
Trustworthy
Our Mission
Our mission is simple:
To ensure that non-French speakers can access the French healthcare system without confusion, stress or unnecessary bureaucracy.
We believe healthcare should be:
• Accessible
• Understandable
• Supportive
• Human
Hello Santé exists to bridge the gap between complex French administration and the people who need care.
Healthcare is for everyone — and with Hello Santé, you don’t have to navigate it alone.
Meet the Hello Santé Team
At Hello Santé we are a small but dedicated team combining personal experience, healthcare knowledge and practical administrative support.
Together we help English speakers feel confident navigating healthcare in France.
Lisa Bentley
Lisa Bentley
Simon Robinson
Simon Robinson
