
Lois Gatenby
Clinical Navigation & Client Care Lead
Lois moved to France at the age of 13 and trained here as a registered nurse, gaining valuable experience in both dialysis wards and general nursing. Having worked within the French healthcare system for years, she understands the complexities from both the inside and the outside—and knows how confusing it can be when you’re not fluent in the language or familiar with the system.
Lois brings a calm, caring presence and a practical, can-do attitude to everything she does. She’s passionate about making healthcare more accessible, understandable, and less intimidating for English speakers living in France. With her professional background and her natural empathy, Lois is here to walk alongside you—whether you’re booking an appointment, trying to make sense of your medical paperwork, or navigating a long-term health condition.
At Hello Santé, Lois helps take the stress out of the system so you can focus on what really matters: your health and peace of mind.
Need help navigating the French healthcare system?
Lois is here to guide you through appointments, admin, and more—with care, clarity, and calm. Reach out today to get the support you deserve.