Services -

How We Can Help

Here to make the French healthcare system a little less… French.

Whether you’ve just arrived in France or have been here a while and are still scratching your head over CPAM paperwork, Hello Santé is here to guide you every step of the way. We don’t offer medical advice — but we do help you feel confident, informed, and supported as you navigate your care.

We offer friendly, practical support in plain English — no jargon, no stress, just real help.

Our Packages & Services

Dedicated, personalized guidance to make navigating healthcare in France simple and worry-free.

New Arrivals Package

Helping newcomers understand how to actually use the French healthcare system.
This package is all about the practical, everyday side of accessing care in France. From finding and registering with a doctor to setting up Doctolib, learning key medical phrases, knowing what to expect at appointments, and understanding how to get help in emergencies — we guide you through each step so you can feel confident using the system from day one.

Healthcare Navigation Package

This package supports anyone who needs help navigating the paperwork and processes behind French healthcare. From applying for your Carte Vitale and dealing with CPAM, to understanding reimbursements, choosing a mutuelle, and solving issues with medical bills or attestations — we handle the complicated admin so you can access care without stress.

Admin & Letters Service

This service takes the stress out of managing all the paperwork and correspondence that comes with French healthcare. We handle hospital bills, follow up on CPAM queries, manage attestations, and assist with S1 registrations. Whether it’s clarifying reimbursements, correcting errors, or making sure your documents are submitted correctly, we make sure nothing falls through the cracks — saving you time, confusion, and frustration.

Appointment Support

Getting to and through medical appointments in France can be stressful, especially if you’re not confident in French. Our Appointment Support service takes the pressure off — we help you book appointments, provide translation support during consultations, and can even accompany you to hospitals or clinics. Whether it’s understanding instructions, asking the right questions, or navigating unfamiliar facilities, we make sure your healthcare visits are smooth, stress-free, and fully supported.

Healthcare Quotes & Comparison Service

Choosing the right mutuelle or health insurance in France can be confusing, with different coverage levels, exclusions, and costs to consider. Our service makes it simple: we research and find quotes tailored to your needs, explain clearly what is covered — and what isn’t — and create an easy-to-understand comparison so you can make an informed choice. Say goodbye to confusion and uncertainty, and get peace of mind knowing you’ve selected the right coverage for you.

Healthcare Concierge Package

Designed for expats dealing with ongoing health issues or complex medical situations, our Healthcare Concierge Package provides dedicated, continuous support. For a monthly subscription, we manage everything from navigating hospital visits, coordinating with doctors, handling paperwork and insurance claims, to providing translation and accompaniment when needed. Whether it’s a sudden health crisis or ongoing treatment, this package ensures you have a trusted guide at every step — giving you peace of mind and allowing you to focus on your recovery.

Your Health, Made Understandable

At Hello Santé, we believe navigating healthcare in France shouldn’t feel like a full-time job. That’s why we’re here—to translate the system, the paperwork, and the process into something clear, supportive, and human. Whether you’re applying for your Carte Vitale, figuring out reimbursements, or simply trying to book a doctor’s appointment, we walk beside you—so you can focus on your health, not the headache.

You don’t have to figure it all out alone. Whether you’re new to France or still trying to make sense of the system, Hello Santé is here to simplify every step with clarity and care.